Shipping and returns
Dispatch times, freight costs, and what to do if something arrives damaged.
Last updated 14 Aug 2026 · Decowill Business · GSTIN 09DCJPM0097R2ZO
1. Dispatch times
Standard orders are dispatched within 3 to 5 working days of payment clearing. Orders above 500 pieces, or any order with custom branding, take 7 to 10 working days.
During Diwali season, lead times extend. Order early — we publish a cut-off date on the homepage each year.
2. Freight charges
Freight within India is free on orders above ₹5,000. Below that, freight is charged at actual cost and shown at checkout.
Deliveries to remote PIN codes may attract a surcharge from the courier, which we pass on at cost. We will tell you before dispatch if this applies.
3. Couriers and tracking
We ship through Shiprocket and its partner networks. You receive an AWB number by email and WhatsApp when your order is dispatched, and you can track it on the order tracking page.
Very large orders may ship by surface transport, in which case we will agree the arrangement with you first.
4. Packing
Pieces are individually packed and then packed into master cartons. Carton quantities and gross weights are listed on each product page so you can plan freight and storage.
5. Checking your delivery
Please open and check cartons before signing where the courier allows it. If the outer packaging is visibly damaged, note it on the delivery sheet and photograph it before opening.
6. Damage and shortages
Report any damage or shortage within 48 hours of delivery. Send photographs of the outer carton, the packing, and the affected pieces to b2b@decowill.com or on WhatsApp with your order number.
We replace or credit verified claims. Replacements ship with your next order, or separately at our cost if you prefer.
7. Returns
These are wholesale quantities produced to order, so we do not accept returns for change of mind. Custom-branded orders cannot be returned once production has started.
If we have sent the wrong product, we will collect it and replace it at our cost.
8. Samples
We ship samples at cost so you can check quality before committing to volume. Sample cost is refunded against your first bulk order of that product.